Refund policy

Return and Refund Policy

At The Jacket Lover, your satisfaction is our top priority. We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return or refund.

Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • Product Condition: The item must be unused, unworn, with tags, and in its original packaging.
  • Timeframe: Return requests must be made within 30 days of receiving your item.
  • Proof of Purchase: A valid proof of purchase, such as the order number or receipt, is required.

Non-Refundable Items

Certain items are not eligible for returns or refunds:

  • Shoes
  • Sale Items: Only regular-priced items may be refunded; sale items cannot be refunded.

How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us: Email us at thejacketlover304@gmail.com with your order number and the reason for your return or refund request.

  2. Await Approval: If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at thejacketlover304@gmail.com or call us at +44 7883178807. We will evaluate the issue and make it right by offering a replacement or refund, based on your preference.

Processing Time

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Refund Timeline: If approved, your refund will be processed to your original payment method within 30 business days.
  • Bank Processing Time: Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at thejacketlover304@gmail.com.

Exchanges

To exchange an item, the quickest method is to initiate a return for the original item and make a separate purchase for the new item once the return is accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet the eligibility criteria mentioned above.

Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to us: