Shipping Policy

SHIPPING FREE?

Shipping is FREE worldwide for all orders!

Here at The Jacket Lover, we believe everyone around the world should be able to experience better footwear, so we offer free shipping worldwide on orders.

Standard Shipping (7–15 Working Days): Free Shipping

Please ensure the delivery address is entered correctly at checkout. Otherwise, you may face delays. Our order cut-off time is 5pm every weekday.

Handling time: 2–5 Days. (Monday- Friday)

If, for any reason, you would like to make any changes to your order, please contact us within this time frame to ensure your changes can be finalized.

ORDER CHANGES

Once your order has been confirmed, it can’t be modified or cancelled. If you’d like to return a product, you've got to start out the returns procedure once you’ve received the item.

ITEM NOT RECIEVED

If you’ve successfully placed an order and haven’t received it yet, the tracking status shows it’s delivered. You’d wish to contact the carrier to hunt out your shoes, as once the item is bagged, we don’t have control over it (once it’s by the carrier) , but if the problems still persists, kindly email us at support@thejacketlover.com.

Sometimes tracking information won’t be available. This could be due to technical issues, because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item, contact us at support@thejacketlover.com.

CONTACT INFORMATION

Address: 15 Burgess Rd, London E15 2AD.

Mail: support@thejacketlover.com

Phone: +44 7883178807