Refund Policy
At The Jacket Lover, we value your satisfaction above all else. Our aim is to provide you with high-quality products and exceptional service. However, we understand that sometimes circumstances may arise where a refund is necessary.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- Product Condition: The item must be unused, unworn, and in the same condition as received.
- Timeframe: Refund requests must be made within 30 days of the purchase date.
- Proof of Purchase: You must provide a valid proof of purchase, such as the order number or receipt.
Non-Refundable Items
Certain items are not eligible for refunds. These include:
- Shoes
- Sale items (only regular-priced items)
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to support@thejacketlover.com. with your order number and reason for the refund request.
- Return the Item: If your refund request is approved, you will be provided with instructions on how to return the item to us.
- Processing Time: Once we receive the returned item, please allow up to 7 business days for the refund to be processed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a refund, depending on your preference.
Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at support@thejacketlover.com. Our customer service team is here to assist you and ensure that your shopping experience with The Jacket Lover is nothing short of excellent.
At The Jacket Lover, your satisfaction is our priority, and we strive to make every purchase a positive experience. Thank you for choosing The Jacket Lover for your beauty and fashion needs!